REFUND & EXCHANGE

PLEASE NOTE:

Submit a Return Request

Once the order has been placed and processed it can’t be cancelled.

Please inform us within 24 hours if your parcel shows 'delivered' but you have not received it. Post that we will be unable to address the issue with our courier partners.

Nee designss reserves the right to refuse returns that do not meet our returns/exchange requirements.

Steps for Size Exchange:

For size exchange please mail at info@needesignss.com with your order number along with all necessary details of exchange within 7 days of receiving the product.

Mail subject line should have 'EXCHANGE - name - order number'

As we do not have a reverse pickup facility, you will be responsible for booking your own courier for returning your item.

Our team will inform you once we receive the courier and confirm the size change. The exchanged piece will be couriered back to your address once with no additional courier charges.

We only send the exchanged package free of cost once post that there would be an additional charge of 200.

Steps for Return/Style Change:

For return, please mail at info@needesignss.com with your order number along with return reason within 7 days of receiving the product.

Mail subject line should have 'RETURN - name - order number'.

Once we confirm via mail that the return is possible, the return parcel must be couriered within 7 days of receiving the parcel.

The returned items need to be sent in the same condition it was received in, with the original packing, respective tags.

As we do not have a reverse pickup facility, you will be responsible for booking your own courier for returning your item.

Our team will inform you once we receive the return courier and provided that the product is unused and with the same tags and ribbon it came with, we will confirm the store credit.

We only provide store credit for returns not bank refund.

For a style exchange, once the store credit is received it can be redeemed for a purchase of your choice.

Damages & Issues:

Please inspect your order upon reception and contact us immediately with photos/videos if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. In this case, we will have the product collected.

If you would like to exchange a faulty item, please be aware that we can ONLY replace it for the same product.